Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This exclusion does not apply if it is believed the goods are faulty in which case our refund policy is limited to the “best before” date on the packaging or not more than 12 months from date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancellation.

You can cancel or amend any part of your order before it is shipped and receive a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
nitsa@mythaicurry.com.

Exchanges (if applicable)
We will replace items if you are unhappy. If you need to exchange it for the same item, send us an email at nitsa@mythaicurry.com to request a returns number and send your item to:  My Thai Curry, 48 West George Street
Glasgow
G2 1BP

Shipping
To return your product, you should mail your product to: 48 West George Street
Glasgow
G2 1BP

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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